Return Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at meridiastore2024@gmail.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
Please contact us at meridiastore2024@gmail.com if you have any questions regarding returns.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contato@meridiastore.com.
